Refund policy

Returns & Refunds

Custom & Made-to-Order Products — Final Sale
All custom, made-to-order, and personalized products — including custom lighting, custom paint and refinishing, forged and custom-finish wheels, and made-to-order exhaust systems — are final sale. Because production begins immediately and these items are built specifically for your vehicle, they cannot be returned, refunded, exchanged, or cancelled once an order is placed. If you need to make a change, contact us as soon as possible; changes may be possible before production begins but cannot be guaranteed.

In-Stock & Regular Parts — 15-Day Returns
New, unopened, and uninstalled smaller parts may be returned within 15 days of delivery. To qualify, items must be regularly-stocked parts in new, resalable condition, in their original unopened packaging with all hardware and documentation.

• Custom and made-to-order items, and any item valued under $199 (such as bumper spacers and similar small parts), are not eligible for return.
• A 10-20% restocking fee applies to all eligible returns.
• The customer is responsible for return shipping costs.
• Once your return is received and inspected, a refund is issued to the original payment method (store credit available on request).

Any item that has been installed, used, or unboxed/opened, along with electrical/electronic components and special-order items, cannot be returned.

Order Changes & Cancellations
In-stock orders can be cancelled before they ship; a 20% restocking fee may apply once the order has been processed. After an order ships, the customer is responsible for return shipping and the restocking fee. Custom and made-to-order orders cannot be cancelled once production has begun. Orders containing out-of-stock or discontinued products cannot be cancelled.

Damaged, Defective, or Lost in Transit
If your order arrives damaged or defective, or goes missing in transit, contact us within 48 hours of delivery with your order number and photos. We will work with the carrier and manufacturer to resolve the issue as quickly as possible. Customers are responsible for providing accurate shipping information; orders returned due to incorrect details will incur additional shipping fees.

How to Start a Return
Email sales@legendsautoparts.com with your order number and the item(s) you'd like to return to request a return authorization before shipping anything back. Returns sent without authorization may be delayed or refused.

Chargebacks
Filing a chargeback on an order that has shipped or is in production WILL result in collections action to recover costs already incurred. By placing an order, you agree to these terms and acknowledge that custom products cannot be refunded or cancelled.

Merchant Processing Fees
Processing fees are non-refundable on all orders.

Governing Law
All purchases are governed by the laws of the State of Connecticut, United States. Any disputes shall be subject to the exclusive jurisdiction of Connecticut courts.

Contact Us
Legends Auto Parts · 150 Universal Dr, North Haven, CT 06473 · (475) 227-5381 · sales@legendsautoparts.com