FAQ

Frequently asked questions about products, orders, returns, shipping, and more. Don't see an answer to your question? Contact us and we will be happy to help you.

Title

Last updated: July 2025

A. General Questions

B. Product Fitment and Vehicle Compatibility

C. Payment & Promotions

D. Shipping & Returns

E. Technical Support & Installations

F. Custom/Unique Orders

G. Order/Product Questions

H. Account Support

a. general questions

What kinds of auto parts do you sell at Legends Auto Parts?

We offer a wide variety of auto parts, including wheels, tires, engine components, suspension, brakes, filters, lighting, electrical parts, and more. We also offer a wide range of custom options and parts!

Do you carry OEM (Original Equipment Manufacturer) parts?

Yes, we carry a wide selection of OEM parts for most makes and models.

Do you sell aftermarket auto parts?

Yes, we provide high-quality aftermarket parts as well, offering more affordable options compared to OEM parts.

What are the benefits of buying from Legends Auto Parts?

We offer a large selection of high-quality parts at competitive prices, fast shipping, a customer-friendly refund policy, and excellent customer service.

Do you have a physical store location?

Currently, we operate exclusively online.

Do you sell auto accessories?

Yes, we also offer a range of car accessories for many different vehicles, some being universal. We also manufacture custom 3D printed parts. If you would like to order 3D printed parts from one of your custom blueprints, please contact us.

Are your auto parts brand new or refurbished?

All of our parts are brand new, though we also offer some used parts that are thoroughly tested for quality.

What services do you offer?

As of now, we offer some services such as tire mount and balance. If you are local we offer many more services such as window tinting, vinyl wraps, paint protection film "PPF", and other services such as custom paint work. If you are interested in other services please contact us or visit our social media pages..

b. product fitment and vehicle compatibility

How do I know which auto part fits my vehicle?

You can search by your vehicle's make, model, and year on our website to ensure compatibility. Our detailed product descriptions will also help guide you.

Can I find parts for all vehicle makes and models on your site?

We strive to offer auto parts for a wide range of vehicles, from domestic to foreign brands. If you cannot find a specific part, feel free to contact us for our customer service team.

How can I search for the right part on your website?

You can search by vehicle make, model, year, or part category using our easy-to-use search bar. You can also browse through our categories or use the vehicle selector tool.

Can I use my vehicle’s VIN to find parts?

Currently, we do not have a VIN system. We do however (depending on the product) have a data field you insert your year, make, and model. So we can ensure the product is right for the job.

How do I know if a part is compatible with my vehicle?

Use the year, make, and model dropdown menus on our website, or contact our customer service team for assistance in ensuring compatibility.

How do I know if the part I ordered is the correct one?

Each product page includes a detailed description, part number, and vehicle compatibility. Please double-check these details or contact us if you’re unsure. Our year make model "YMM" is very precise.

c. payment & promotions

Do you offer discounts or promotions?

Yes, we offer various promotions and discounts. Be sure to sign up for our newsletter to stay updated on current sales and offers.

How can I apply a discount code to my order?

You can enter any valid discount code during the checkout process in the designated box.

What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, Affirm, Google Pay, and other secure payment options. All payments are processed securely. 

Is it safe to enter my payment information on your website?

Yes, we use advanced encryption technologies to ensure your payment information is secure.

Do you offer gift cards?

Yes, we offer gift cards that can be used for purchases on our website. They are available in various denominations.

Do you offer any special deals for first-time customers?

We sometimes offer special promotions for new customers. Check our website or subscribe to our newsletter for the latest offers.

Do you offer discounts for military personnel or first responders?

As of now, we do not offer special discounts for military and first responders. Please contact us with proof of service for details and well do our best to assist you.

Do you have payment financing options?

We offer 0% interest payment financing options on most of our parts through affirm.

d. shipping & returns

How long does shipping take?

Shipping times may vary, depending on your location and the shipping method you choose at checkout. Some custom products may take longer due to having to create, manufacture, and customize. Refer to the estimate shipping time on the product listing and our shipping policy for more information.

Do you offer expedited shipping?

Yes, depending on the product, we offer expedited shipping options. You can select your preferred shipping method during checkout.

Do you offer any free shipping options?

We offer free standard shipping on orders over a certain amount. Please check the details on our Shipping policy page.

Do you ship internationally?

No, we do not currently offer international shipping.

Is it safe to enter my payment information on your website?

Yes, we use advanced encryption technologies to ensure your payment information is secure.

Can I track my order?

Yes, once your order is shipped, you will receive tracking information via email, which you can use to track your package.

Can I track my order without an account?

Yes, even if you checked out as a guest, you can track your order using the tracking number sent to your email.

What should I do if I receive a damaged or incorrect part?

Please contact us immediately by phone or email, and we will assist you in resolving the issue by issuing a replacement or return.

Refunds?

Please review our Refund Policy for more details.

Can I get a refund if I no longer need the part?

All custom made parts are non-refundable. For all other products, please refer to our refund policy for full details.

e. technical support

Can I get technical support for my parts?

Yes, our customer support team is available to answer any questions you may have regarding installation or part compatibility.

How do I contact Legends Auto Parts customer service?

You can reach us via email, phone, or our online contact form. Please visit our "Contact Us" page for full details.

Do you offer installation services?

Depending on your location and product type, we offer some services. Some of these being wheel and tire mount and balance. Please contact us before any purchases if you are local and have questions related to installation. Other than that, we recommend trusted mechanics and auto shops near you.

What if I need help installing a part?

On many products we provide online installation guides and videos. Please refer to the description of the product you are looking to purchase. If you're still unsure, consider reaching out to a professional mechanic for help.

Can I get an estimate for repair or installation costs?

We do not provide repair or installation on most products. Contact us with any questions you may have.

f. custom/unique orders

Can I purchase parts in bulk?

All in stock parts are limited to the current on hand quantity. If you wish to purchase a large amount of products, please contact us for further assistance before placing an order.

Can I purchase parts for commercial vehicles?

No, we do not provide parts for commercial vehicles. We sell a wide range of truck and suv parts, exotic car parts, sports car parts, and other car parts. Please contact us for more information and any questions regarding availability.

Do you offer parts for classic or vintage cars?

As of now, we carry limited parts for older vehicles. Contact us for more information on availability for specific makes and models. This way we can try to source the part for you.

What is the turnaround on paint match if I send you my parts?

Turnaround may vary and in almost all cases with custom paint we will reach out to you to confirm and verify a timeframe to the best of our ability.

What is your warranty on custom parts?

Depending on the nature of the part, warranties may vary however with almost all paint and headlight sealant we guarantee to stand behind our product and make sure you are satisfied with the outcome.

g. order/product questions

Do you offer warranties on the parts you sell?

Yes, many of our parts come with manufacturer warranties. The warranty details are listed on the product page for each part.

Can I change or cancel my order after it has been placed?

Cancelation of any orders need to be done within 24 hours of placing the order. After this period the order is locked into our system, and cannot be changed or canceled. Please contact us immediately if there is an issue, and we will do our best to assist you.

How do I know if a part is in stock?

Stock availability is displayed on each product page. If a part is out of stock, you can sign up to receive notifications when it becomes available.

What if I can’t find the part I need?

If you cannot find a part on our site, contact us with details about the part you're looking for, and we’ll do our best to source it for you. We pride ourselves on making sure we can get what you need, at the cheapest price, fastest shipping time, and best customer service!

Can I request a part that is not listed on your website?

Yes, if you're looking for a specific part not listed on our website, contact us and we will try to source it for you.

How do I get notified when a part I want is back in stock?

You can sign up for stock notifications on the product page to be alerted when an item is back in stock.

What is your policy on defective parts?

If you receive a defective part, please contact us with more information such as photos and well do our best to assist you.

What if I have questions about a specific part?

If you have questions about a specific auto part, please contact us. Our team here at Legends Auto Parts is highly skilled with a vast range of knowledge. Rest assured, that you're talking to an expert.

h. account support

What do I do if I’ve forgotten my password?

You can reset your password by clicking the "Forgot Password" link on the login page. Follow the instructions to reset it.

Do you have a mobile app?

Currently, we do not have a dedicated mobile app, but our website is fully optimized for mobile devices.

What is the benefit to creating an account?

By creating a Legends Auto Parts account it is easier to track your orders, save your YMM settings for future browsing, as well as receive promotions and special offers!

What will Legends Auto Parts do with my information?

Please refer to our Privacy Policy for full details. We do not share your information with any 3rd parties and purely use it as a easier way to communicate and share order details. 

Can I get an estimate for repair or installation costs?

We do not provide repair or installation on most products. Contact us with any questions you may have.